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FAQ

find answers to the most frequently asked questions.

Find answers to frequently asked questions.

Download

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Connecting TV

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General

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Account

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Camera

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Language

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Content

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Companies

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Download

For Android devices: Go to the Google Play Store, search for “Fittar” and tap “download.”. For iOS devices: Go to the Apple App Store, search for “Fittar” and tap “Download.”

No, a monthly subscription is required to use Fittar. While the app itself is free to download, access to its features comes with a fee. We focus on business, interested to use Fittar with your colleagues feel free to contact us at info@fittar.eu

Currently, we are only available to companies to promote vitality to employees. Later we will also make the app available for all, keep an eye on the socials for this.

Yes, Fittar is available for Android and iOs.

Connecting TV

Yes, you can connect your phone to the television through Chromecast or Airplay. For iPhone users there are some limitations. Explore the answer to ‘How can I mirror my screen with my iPhone?’ for all the details.

The moment you start the game or a work out, the chromecast icon  is on the top right of your screen, press it and you automatically connect to your TV. No device available? Click on the three dots at the top right and ‘enable wireless device’.

Having trouble wirelessly connecting to your Chrome Cast? No worries, there’s a handy device designed just for that. Get it now and unlock seamless connectivity. Dive into the link below for a hassle-free setup: https://support.google.com/chromecast/answer/6006232?hl=en

You can share your iPhone screen if your TV supports Airplay. If your TV doesn’t support AirPlay, you can use an Apple adapter with an USB C/ lightning HDMI adapter to connect your iPhone directly to the TV.

General

You can find our privacy policy and terms of condition in your profile within the app, or at www.fittar.eu.

You can use our chat function on our website www.fittar.eu, or email us at support@fittar.eu

In general, it is best to place your phone at hip height for good tracking. But our app uses a calibration screen before your game or work out starts, so you will be guided with this when using it.

We recommend you buy an adjustable phone stand so you can easily adjust it for a good user experience.

You can check a few things to make sure this problem fixes itself. 1. Check your internet connection, internet is very important for a working app. 2. Close the app and restart the app. 3. Check if an update is available, maybe you missed it.

You can rewatch the video by clicking the video icon on the right top corner of your screen

No, you don’t necessarily need to connect to your TV to use the app; you can also use the app without casting, for example, for a quick focus session at work

Not yet, but this will be available in the future

No, the camera can measure the activity of one user during a game or work-out.

Yes, the app has 3 different training levels. beginners, intermediate and advanced level

No, the work outs and games are based on body weight, of course you can use extra equipment to make the work outs even more intense.

If you don’t hear sound in the app, it may be because your iPhone’s side switch is set to mute. When the side switch shows an orange color, your phone is in silent mode, which mutes all app sounds, including audio, music, and notifications. To enable sound in the app, simply switch your phone to “Ring” mode by adjusting the side switch.

Account

Your profile can be found on the home page, at the top right of your screen.

Reset your password by clicking ‘forgot my password’ on the login screen or contact support@fitter.eu

If the email doesn’t arrive immediately, please wait a few minutes. Also, check your spam folder, as it might have been filtered there. To prevent this in the future, add our email to your contacts or mark it as “Not Spam.

Try your e-mailadress or contact us: support@fittar.eu

We’re sorry to see you go, but we will make the process easy! If you’d like to cancel your subscription, simply login here with your email or send an email to info@fittar.eu. We’re here to help if you have any questions along the way!
 

Yes you will get an automatic request, or can check the appstore

Camera

You are tracked using the front-facing camera on your mobile phone

No. The Camera only tracks your activity and does not store recordings

The camera is only active during a training session

For optimal tracking, make sure your phone is standing upright and positioned at your hip height. Next, follow the on-screen instructions to help you find the correct camera angle. This will ensure your full body is within the frame, allowing for the best tracking performance.

Make sure you stand in the right position. Always make large and clear movements. Still have troubles? Look at our User Tips on our website or you can send us an email at support@fittar.eu

Approximately 2 meters from your phone. Make sure your phone is positioned correctly. 

There is always a small delay in tracking your physical activity. If this delay is too long, make sure your internet connection is well enough or look up the User Tips on the website

No, the camera only tracks your body and doesn’t record

Language

Go to the Fittar app, click on your profile picture and select the desired language.

Dutch, French and English.

Content

Shadowboxing is a dynamix boxing experience, where your body is your controller and you earn points with every move.

Rugby Rage is a game where your body is your controller, and the battle revolves around defeating your opponent with moves like Jumping Jacks, leaps, and squats. Let the game begin and dominate the field with your strength and agility.

Interactive work outs, are work outs where your body becomes the controller as every move is tracked and each repetition counted. Receive feedback to guide you towards perfecting your form and maximizing your workout experience

Challenges are intense one-minute workouts that dare you to complete as many reps as possible within the time limit.

Tournaments are organized tournaments with a set time. These are set for you by us, or the company you work for. For example, a Squat tournament, where you perform the Squat challenge for one minute every day and can climb the leaderboards. As a company, you can link rewards to this, for example.

In a battle, you can challenge someone with a challenge or a game.

Programs are preset training programs that we have prepared for you. These can include challenges, games and work out videos.

The leaderboards can be found on the home page, at the top right of your screen.

The leaderboards track your progress in games, challenges, and tournaments.

Ofcourse, we always welcome good ideas. Send us an email at info@fittar.eu

Interactive workouts feature our customized content, allowing us to gamify and track your body using your selfie camera. However, the fitness videos are professional content we’ve added, but they can’t be gamified

We strive to regularly provide fresh content, including games, challenges, and interactive workouts. Additionally, we frequently organize new tournaments and welcome exciting suggestions

The tournament button is only available during an ongoing tournament. If you don’t see the tournament button, it means there’s currently no active tournament

Orthodox and southpaw stance refer to different boxing stances. In orthodox stance, your left hand and foot are forward, while in southpaw stance, it’s your right hand and foot. It’s like being left-handed or right-handed in boxing

Companies

You can request a demo via the contact form or by emailing info@fittar.eu. We’ll then schedule a visit to your location, or an online meeting, for a presentation and further explanation of the application, with no obligations.

Absolutely, we believe it’s crucial for the app to provide a tangible solution for vitality within your company. That’s why we offer monthly data reports, showing how the app contributes to your company’s vitality goals, while ensuring compliance with privacy regulations.

Many companies are currently addressing wellness, but often find that employee motivation wanes quickly, benefiting only a small group already engaged. We, however, focus on the vast majority who need that extra push. Through an approachable, enjoyable exercise regimen and a strong competitive element, we aim to engage everyone. Moreover, we prioritize ongoing support by providing inspiration for fun events, tournaments, and internal promotion throughout

Absolutely, you can find the video on YouTube and our website. Additionally, it plays automatically after downloading the app to motivate employees for use.

Yes, of course. You can find more information on our website, or send an email to info@fittar.eu and one of our team members will get in touch with you

Still have a question?

CONTACT US

Business Hub

Users Hub

Fittar

Fittar

Abe Lenstra boulevard 50-7,
8448 JB Heerenveen

Laan van Westenenk 4,
7336 AZ Apeldoorn

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